Privacy Policy

Information That We May Collect From You

We may collect and process the following personal data about you:
• Information that you provide by filling in forms on woodlandlodgeretreat.co.uk for the purpose of responding to your enquiry. This may include your full name, email address and telephone number.
• Information that you provide by filling in forms in relation to booking Woodland Lodge or hosting an event at Woodland Lodge for the purpose of responding to your enquiry and meeting your requirements. This may include your full name, email address, home address and telephone number.
• If you contact us by any means including email to info@woodlandlodgeretreat.co.uk, the Woodland Lodge Facebook Page, and contact forms on woodlandlodgeretreat.co.uk, we may keep a record of that correspondence.
• If you give your explicit consent to be contacted in relation to news, products, services and events at Woodland Lodge, including signing up to our mailing list via woodlandlodgeretreat.co.uk,  we may collect and process your full name, email address and telephone number.
• If you book onto an event at Woodland Lodge, we may collect and process your full name, email address and contact telephone number plus any other personal data relevant to the event you have booked on to, for example, your dietary requirements.
• If you send us photos or images to our email address or Facebook Page, we may keep these on record.

Storage Of Your Personal Data

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
The transmission of information via the internet is not completely secure. W we cannot guarantee the security of your data transmitted to our site, therefore, transmission is at your own risk. Once we have received your information, your data is processed securely by Woodland Lodge.

How We Use Your Information

We may use information held about you:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To carry out our obligations arising from any contracts entered into between you and Woodland Lodge.
• To update you on news, products and services & upcoming events at Woodland Lodge, if you have given your explicit consent for us to do so.
• To notify you about any relevant changes to Woodland Lodge products and services.
• We may share information about you to the 3rd party company holding an event you have booked on to. For example, if you book onto a workshop or an event which is held at Woodland Lodge and is delivered by another business or individual, we may share your details with that business and individual only for the purpose of that workshop. You will be notified in all instances when this may occur before you submit any personal details to us. Your explicit consent will be requested prior to any information sharing such as this.
• To deliver website and digital advertisements to you and to measure the effects of this advertising.

How We Collect Your Information

We may collect information about you in the following ways:
• When you complete a contact form on woodlandlodgeretreat.co.uk.
• When you send an email to info@woodlandlodgeretreat.co.uk.
• When you call our office we may make a note of the personal information you provide to us.
• When you use woodlandlodgeretreat.co.uk and visit our Facebook Page we use cookies and similar technologies to track and record your activity.
• Through 3rd parties such as analytics and advertising providers including Google and Facebook, both of which are based outside of the EU.

Disclosure Of Your Information

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or terms and conditions of membership and other agreements; or to protect the rights, property, or safety of us or any of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may also share your personal data with certain service providers we use to support our business. These may include:

  • Our IT systems and administration provider
    • Our marketing provider

We never sell your information.

Your Right To Be Forgotten

If you wish for your personal data to be deleted from our records and for you not to be contacted again, please email info@woodlandlodgeretreat.co.uk

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and emailed to anyone who has given their explicit content to be contacted in relation to news and upcoming events at Woodland Lodge.

Contacting Woodland Lodge

If you have any questions or comments about this privacy policy, you wish to update your personal information may hold about you or to request to be forgotten, please email to info@woodlandlodgeretreat.co.uk

Cookies Policy

Cookie Policy

Cookies are small text files used to gather and store information whilst you navigate through our site. We use cookies to maintain a single session id which is referenced on any page that requires us to remember information you have provided, eg.

Data entry forms: where you have sent information to us on an enquiry form, or registration form.
Customer accounts: where you create and/or log into an account.
Shopping carts: where you add items to a shopping cart.

Our Cookies

We store a single unique session ID within a cookie, this is simply a sequence of letters and numbers that is unique to you whilst you visit our site and allows us to identify data that belongs to you, eg the contents of a shopping basket. We also store a cookie to log when your have granted permission for us to use cookies. These cookies are strictly necessary to enable you to move around the site or to provide certain features:

Name Purpose

PHPSESSID Essential to maintain a session throughout your visit to the site. It is set by the web server purely for session management, and expires when you close your browser.
cookie_permission This is used to log when you give us permission to use cookies on the site.

Other Cookies

We may also have cookies generated by Google Analytics and Facebook Analytics, which allows us to measure the user experience of our site and helps us to identify problem areas. Whilst these cookies are useful to help us understand how our site is used, they are not essential, you may opt out of these cookies at the bottom of this page:

Name Purpose

_utma This cookie is set by Google Analytics and records time-related information and number of visits to the site. This cookie expires after two years.
_utmb This cookie is also set by Google Analytics and records approximately how long you spend on the site. However this cookie expires after one hour.
_utmc Again, another Google Analytics cookie also recording how long you spend on the site. The cookie expires when you close your browser.
_utmz One more Google Analytics cookie which records the referring site (where you came from if following a link into this site). This cookie expires after six months.

If you have any questions concerning our use of cookies, please don´t hesitate to contact us.